Legal Notice

Terms and conditions of the myPUUKI.com online store

The Seller in the myPUUKI.com Store is: Fibrosa sp. z o.o. with registered office at ul. Sielska 17A, 60-129 Poznań, NIP: PL5472255218, Regon: 542807148, KRS: 0001196179

Before placing an order, the Customer has the right to negotiate the provisions of the contract with the Seller. If the Customer declines the opportunity to conclude a contract through individual negotiations, these Terms and Conditions and generally applicable laws shall apply.



Forms

  1. For the withdrawal/return form, please click on the link.
  2. For the complaint form, please click the link.



I General provisions

  1. The Seller in the Online Store available at: www.myPUUKI.com is Fibrosa sp. z o.o.. - Detailed information on its operations is presented above.
  2. The Terms and Conditions are drawn up in the Polish language and constitute a model Contract to be concluded at a distance, in accordance with the generally applicable provisions of Polish law.
  3. In order to conclude an Agreement with the Seller, the Buyer may exercise the right to negotiate the terms of the Agreement or conclude an Agreement with the Seller based on these Regulations.
  4. The content of the Regulations, in the case of a separate decision of the Buyer, shall constitute the content of the Agreement concluded between the Parties. The content of the Contract shall be recorded in accordance with applicable regulations and made available to the Buyer on a permanent carrier, in order to guarantee the Buyer the possibility of referring to it in case of need.
  5. Sales are conducted on the territory of the Republic of Poland and in EU countries.
  6. The Customer has the opportunity to familiarize himself with the Code of Good Business Practices. The Code of Good Practices can be found in the Act of August 23, 2007 on counteracting unfair market practices. The current wording of the Act is available at http://isap.sejm.gov.pl/
  7. All products offered in the store myPUUKI.com are brand new, free from physical and legal defects, and have been legally introduced into the Polish market and EU countries.
  8. The Seller is obliged to provide the Buyer with products without defects.
  9. The object of the myPUUKI.com Online Store is the retail sale of products for adults and children via the Internet.
  10. The prices given on the website of the Shop myPUUKI.com are expressed in Polish zlotys or in euros and include VAT.
  11. The Buyer may place orders in the Store 24 hours a day, 7 days a week via the myPUUKI.com website.
  12. Communication with the Seller made by the Buyer causes the Buyer to incur costs that result from contracts concluded by the Buyer with third parties, for the possibility of using certain forms of remote communication the Seller does not charge any additional fees or benefits for the possibility of communicating with him.
  13. In matters not regulated by these Regulations, the relevant provisions of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free flow of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation) shall apply.
  14. The provisions of these Regulations are not intended to exclude or limit any rights of the Buyer who is also a Consumer within the meaning of the Act of April 23, 1964 - Civil Code (Journal of Laws No. 16, item 93, as amended), to which he is entitled under the mandatory provisions of law. In the event of inconsistency between the provisions of these Regulations and the aforementioned regulations, these regulations shall prevail.
  15. A consumer in a dispute with the Seller has the option of settling the matter amicably by:
  • (a) applying to a permanent amicable consumer court
  • b) mediation
  • c) turning to the provincial inspector of the Commercial Inspection
  • d) obtain free dispute resolution assistance from the Consumer Federation by using the toll-free consumer hotline 800 007 707.



II Definitions

  1. TERMS AND CONDITIONS - these Terms and Conditions together with the attachments; informing about the obligations and rights of the two Parties to the Agreement;
  2. PARTY - a party to the Contract is the Buyer or the Seller; when the term Party is used, it is understood to mean the Buyer and the Seller together;
  3. RANGE AGREEMENT - an Agreement concluded remotely by the Parties, in the absence of the simultaneous presence of two Parties to the Agreement; the Agreement is concluded using the Channels of remote communication available in the Store
  4. SHOP - online store available at: myPUUKI.com
  5. SELLER- Fibrosa sp. z o.o. with its registered office at ul. Sielska 17A, 60-129 Poznań, NIP: PL5472255218, Regon: 542807148, KRS: 0001196179
  6. CUSTOMER - a natural person, a legal person and an organizational unit without legal personality, which is granted legal capacity by the law, purchasing products through the Internet Store, available at myPUUKI.com ;
  7. CONSUMER - a natural person purchasing products through the myPUUKI.com Internet Store for a purpose not directly related to his/her business or professional activity.
  8. BUYER - the Customer and the Consumer together;
  9. USER - a natural person, a legal person and an organizational unit without legal personality, which is granted legal capacity by law, purchasing products through the online store, available at myPUUKI.com and using the Newsletter subscription; ORDER - an offer made by the BUYER through the myPUUKI.com online store to conclude a sales contract;
  10. USER - any entity using the online store;
  11. ACCOUNT - the User's individual administrative panel available after registration and logging in the myPUUKI.com Online Store marked with a login and password, used to conclude a sales contract;
  12. REGISTRATION - the process involving the creation of an Account by the User in the myPUUKI.com Online Store.
  13. CONTRACT OF SALE - a contract of sale of goods concluded between the Seller and the Buyer through the Online Store or concluded directly at the place of collection - Stationary Store;
  14. PRODUCT - any item sold through the online store myPUUKI.com ;
  15. NEWSLETTER - a service provided electronically, which consists in sending to Service Recipients commercial information of its own products;
  16. FORM OF PAYMENT - a form of payment for an ordered product, selected by the Buyer when placing an Order, offered by the Store.
  17. DELIVERY FORM - the form of delivery of an ordered product, selected by the Buyer when placing an Order.
  18. DOCUMENT OF SALE - a VAT invoice or Receipt, depending on the Buyer's instructions;
  19. ATTACHMENTS - information about the right to withdraw from the contract and a sample withdrawal form;
  20. CODE OF GOOD PRACTICES - a set of rules of conduct, adopted by common law in the form of ethical and professional standards to prevent unfair market practices, which is applied by the Seller;
  21. INFORMATION - information about the product, located next to the product picture, which is a description of the most important terms and characteristics of the product, allowing the Buyer to get acquainted with its properties;
  22. CART - a form of storage of products selected by the Buyer for later purchase;
  23. PLACE OF DELIVERY OF PRODUCT - place indicated by the Buyer in the order placed, where the product purchased by the Buyer is to be delivered
  24. MOMENT OF DELIVERY OF THE PRODUCT - the moment when the Buyer or another person authorized to receive the product takes possession of the product being the subject of the concluded contract;
  25. ADDRESS OF COMPLAINT AND ADDRESS OF WITHDRAWAL OF CONTRACT - the address or addresses indicated by the Seller as the addresses for submission of certain statements, which are mailing addresses;
  26. SUBJECT OF THE AGREEMENT or SUBJECT OF THE SERVICE - the products or services selected by the Buyer, which are the subject of the Agreement or the subject of the SERVICE; the subject of the Agreement also includes the provision of Product Delivery by the Seller, if the Buyer selects one of the forms of Product Delivery offered by the Seller;
  27. SERVICES PROVIDED ELECTRONICALLY - functionalities of the ICT and IT system that enable the Service Provider to offer certain technical solutions such as: the possibility of creating and maintaining an Account in the Online Store; providing Newsletter Service and enabling a one-time possibility of placing an Order through the Order Form located in the Online Store; without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the Service Recipient, sent and received by means of devices for electronic processing, including digital compression, and storage of data, which are entirely transmitted, received or transmitted via a telecommunications network within the meaning of the Act of July 16, 2004. - Telecommunications Law;
  28. ORDER FORM - a technical system located in the Online Store that allows the Buyer to place an Order through the available fields of the form, without the need for prior Registration in the Online Store;
  29. INFORMATIVE SYSTEM - technical, IT structures and software enabling transmission;
  30. FAULT - a legal defect or physical defect in the purchased product;



III Registration

  1. Registration in the myPUUKI.com Online Store is voluntary and free of charge.
  2. In order to register in the Store, the User should fill in the registration form located on the Store's website, providing his/her true data.
  3. In order to successfully complete the Registration process, the User is required to provide the following data:
  • a) First Name
  • b) Last name
  • c) E-mail address
  • d) Phone
  • e) Password
  • f) Repeat password
  • g) Postal address
  1. In addition to the data indicated in paragraph 3 above, the User who is not a Consumer within the meaning of Article221 of the Civil Code, is required to provide additionally:
  • a) Company name
  • b) Tax Identification Number
  1. Optionally, when registering, the User may agree to receive a Newsletter about promotions and news in the store to the email address provided during Registration.
  2. After the User fills in the fields of the Registration form with the required data, a User Account will be created.
  3. In the event that the User's data required during the Registration process changes, the User is asked to update it in order to bring it in line with reality.
  4. In case the User's data required during the Registration process changes after the start of the order processing, the User is asked to update them and inform the Store.
  5. After the User fills in the fields of the order form, the shipping method is determined.
  6. Depending on the amount of the order, shipping may be free, or paid. Details of payment for shipping can be found in paragraph 4 of Section V Order Fulfillment.
  7. Optionally, the Customer may also enter comments to the order he/she is placing.



IV Orders

  1. The Buyer may place orders with the Store 24 hours a day, 7 days a week via the myPUUKI.com website.
  2. The Store conducts sales on the territory of the Republic of Poland as well as abroad.
  3. Information about products presented on the Store's website does not constitute an offer within the meaning of the Civil Code; it is an invitation to conclude a contract of sale.
  4. Placing an order constitutes an offer within the meaning of the Civil Code, made by the Buyer to the Seller.
  5. Registration and creation of an account is not a necessary condition for placing an order in myPUUKI.com store. The Buyer has the possibility to place an order through the Online Store without prior registration.
  6. In addition, when placing an order, the Buyer can use promotional codes. The given discount code should then be entered in order to make a cheaper purchase.
  7. In order to place an order, the Buyer should add the Product he intends to buy to the "Cart". Adding a product to the "Cart" is not equivalent to placing an order. Products can be added or removed from the "Cart".
  8. "Basket" allows the Customer to manage the ordered Products and to calculate the value of the order.
  9. In order to finalize the order, the Customer should add the Products he/she has selected to the "Cart", specify the type of shipping and form of payment, and then select the "order and pay" option and follow the instructions given. The Buyer may place an order after logging in to his Account or, in the absence of an account, providing in the form the data necessary for the Seller to execute the Contract.
  10. Once a valid order has been placed, the order is considered accepted. Orders placed in this way are confirmed by e-mail. Thus, the moment of conclusion of the contract is considered to be the sending of a feedback to the Buyer with confirmation of acceptance of the order.
  11. The ordered Goods will be delivered to the address indicated by the Buyer.
  12. Photos and other forms of visualization and presentation of products presented on the pages of the store may not reflect its actual size.
  13. It is not possible to cancel an order for a product that has already been shipped.
  14. The execution of an order placed on weekdays after 1:30 pm, and on Saturdays, Sundays and holidays begins on the next working day.
  15. The day of execution of the Agreement concluded through the Online Store is the day of receipt of the shipment by the Buyer.



V Method of payment

  1. All prices in the Store are gross prices, including value added tax (VAT).
  2. The store provides for the following types of payment: by bank transfer/e-transfer/credit card/blik - payment to the bank account of myPUUKI.com store of the full value of the order calculated in the calculation, before delivery of the ordered goods.
  3. The buyer purchases the goods and orders the delivery service according to the prices and the amount of delivery costs in effect at the time of the order.
  4. The Seller reserves the right to change prices and the amount of delivery costs, in particular in the event of changes in the price lists of services provided by delivery operators. This provision does not apply to orders already in progress.
  5. In the case of selection of the form of payment described in subsection "a" of Section 2, failure to pay for the ordered Goods within 5 days counted from the date of ordering, results in cancellation of the order. This does not preclude the Buyer from placing another order for the same Product.
  6. The Buyer has the opportunity to choose the method of payment for the ordered Goods in the Store. The Seller, being open to the needs of the Buyer, may conduct individual arrangements with the Buyer on the methods of payment.
  7. The current prices and amounts of delivery costs are presented on the sub-page of the Online Store and are visible at the Basket level.



VI Delivery performance

  1. Delivery is made to the address indicated by the Buyer in the order.
  2. A receipt is issued for each order, or at the request of the Customer a VAT invoice.
  3. The ordered Goods are delivered by means of courier company DPD and Inpost. Shipments are delivered from 9 to 18 on working days. In case the Buyer is not found, an advice note is left. In some cases, after an unsuccessful delivery attempt, parcels are forwarded to the nearest to the Buyer, parcel collection point of the DPD company.
  4. All costs associated with shipment of Goods are covered by the Buyer.
  5. Foreign shipments are carried out through a courier company or the Polish Post Office, shipping costs abroad are covered by the Buyer.
  6. Domestic shipments should reach the Buyer the next business day after the day of shipment. Foreign shipments delivered via DPD courier company, should arrive within 6 days after the date of posting.
  7. If the Seller cannot perform due to the fact that the goods are not available, he will immediately, but no later than within thirty days from the conclusion of the Agreement, notify the Buyer, who will decide on the further fate of the order placed by him
  8. The Seller, bearing in mind the comfort of the Client, as well as safety in the execution of the order, ensures that any inconvenience at any stage of the order - should it arise - will be consulted with the Client and implemented by mutual agreement of the parties. The Seller makes every effort to ensure that the Customer is satisfied.
  9. The lead time of the order is indicated next to the Goods and applies to shipments made within Poland.
  10. It is recommended that the Consumer within the meaning of Article 221 of the Civil Code, if possible, to check the condition of the goods after delivery and in the presence of a representative of the delivery agent (courier, postal operator, etc.) to write an appropriate protocol. Inspection of the shipment will facilitate and expedite the assertion of possible claims against the responsible entity in the event of mechanical damage to the shipment occurring during transport. In such situations, the Consumer is advised to contact the Seller as soon as possible by phone: +48 530 879 399 or e-mail: hello@myPUUKI.com
  11. Buyer who is not a Consumer within the meaning of Article 221 of the Civil Code, is obliged to check the condition of the goods after delivery and in the presence of a representative of the entity carrying out the delivery (courier, postal operator, etc.). In case of mechanical damage to the consignment during transport, the customer should write a damage protocol and immediately contact the Seller by phone: +48 530 879 399 or by e-mail: hello@myPUUKI.com



VII Complaints - Warranty

  1. In the case of contracts concluded with Consumers within the meaning of Article 221 of the Civil Code, the Seller shall be liable to the Consumer under the terms of Article 556 and subsequent articles of the Civil Code for physical or legal defects (warranty).
  2. The Seller shall be liable under the warranty if a physical defect is discovered before the expiration of two years from the time of delivery of the item to the Consumer, and if the subject of the sale is a used item, before the expiration of one year from the time of delivery of the item to the Consumer.
  3. The Consumer's claim for removal of the defect or replacement of the sold thing with a defect-free one-year statute of limitations, counting from the date of discovery of the defect, but not before the expiration of two years from the moment of release of the thing to the Consumer, and if the object of sale is a used thing, before the expiration of one year from the moment of release of the thing to the Consumer.
  4. In the event that the shelf life of the item, as specified by the Seller or the manufacturer, ends after the expiration of two years from the moment the item was released to the Consumer, the Seller shall be liable under the warranty for physical defects of the item found before the expiration of this period.
  5. A physical defect consists in the incompatibility of the sold thing with the Agreement. In particular, the sold thing is inconsistent with the Agreement if:
  • (a) it does not have the properties that a thing of this kind should have, due to the purpose specified in the Agreement or resulting from the circumstances or purpose;
  • b) does not have the properties, the existence of which the Seller assured the Buyer, including by presenting a sample or model;
  • c) is not suitable for the purpose about which the Buyer informed the Seller at the conclusion of the Contract, and the Seller has not raised any objection to such purpose;
  • d) has been delivered to the Buyer in an incomplete condition
  1. Public assurances of the manufacturer or its representative, a person who places the thing on the market in the scope of his business, and a person who, by putting the thing sold in his name, trademark or other distinctive sign, presents himself as the manufacturer, shall be treated equally with the Seller's assurances.
  2. The seller is relieved of the liability set forth in Section 5c only if:
  • (a) proves that he did not know the assurances or, judging reasonably, could not have known them;
  • b) demonstrates that the assurances could not have influenced the Consumer's decision;
  • c) the content of the assurances was corrected before the conclusion of the Agreement with the Seller
  1. The sold thing has a physical defect also in the event of improper installation and commissioning, if these activities were performed by the Seller or a third party for whom the Seller is responsible, or by the Buyer who followed the instructions received from the Seller.
  2. In the case of a Contract with a Consumer, if a physical defect is found before the expiration of one year from the time of delivery of the item, it is assumed that the defect existed at the time when the danger passed to the Consumer. In a situation where a defect is found after one year from the release of the thing, the burden of proving that the defect existed in the product at the time of purchase is on the Consumer.
  3. The Consumer, if the sold thing has a defect, may:
  • (a) make a statement to demand a price reduction;
  • b) make a statement to withdraw from the Contract;
  • c) demand replacement of the product with a defect-free one;
  • d) demand removal of the defect
  1. The consumer, may not withdraw from the Agreement if the defect is insignificant.
  2. A Consumer who exercises warranty rights is obliged to deliver the defective item to the Complaint Address at the Seller's expense.
  3. The Seller requests that, in order to facilitate the complaint process, a description of the nonconformity of the goods with the Agreement be included in the complaint form.
  4. The Seller will respond to the Consumer's complaint within 14 (fourteen) days. Otherwise, the Seller shall be deemed to have recognized the Consumer's statement or demand as justified.
  5. The Seller, in the case of the Consumer's request specified in para. 10 a or b, may replace the defective thing with a defect-free one or remove the defect, provided that this will be done immediately and without excessive inconvenience to the Consumer.
  6. The Consumer may, instead of the removal of the defect proposed by the Seller, demand the replacement of the thing to be free from defects, unless bringing the thing into conformity with the Agreement in the manner selected by the Consumer is impossible or would require excessive costs compared to the manner proposed by the Seller, while assessing the excessive cost, the value of the thing free from defects, the type and significance of the defect found as well as attention is paid to the inconvenience to which the Consumer would be exposed by another way of satisfying the claim.
  7. The Seller may refuse to satisfy the Consumer's demand if bringing the defective thing into conformity with the Agreement in the manner chosen by the Consumer is impossible or in comparison with the other possible way of bringing the thing into conformity with the Agreement requires excessive costs.
  8. In the case of a price reduction, the reduced price shall be in such proportion to the price under the Contract as the value of the thing with the defect remains to the value of the thing without the defect.
  9. The Seller is obliged to replace the defective thing with a defect-free one or remove the defect within a reasonable time without excessive inconvenience to the Consumer.
  10. In the case of contracts concluded with Customers who are not also consumers within the meaning of Article 221 of the Civil Code, pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under warranty is excluded.
  11. In accordance with the time limits indicated in points 2, 3 and 4 of this section of the Terms and Conditions, the Consumer may submit a statement of withdrawal from the speech or reduction of the price due to a physical defect of the sold thing, and if the Consumer has demanded replacement of the thing with a defect-free one or removal of the defect, the course of the time limit for submission of a statement of withdrawal from the Agreement or reduction of the price shall begin from the ineffective expiration of the time limit for replacement of the thing or removal of the defect.
  12. If one of the rights under the warranty is asserted before a court, an arbitration court, the time limit for the exercise of other rights, provided by the Act, to which the Consumer is entitled on this account shall be suspended until the final conclusion of the proceedings in this case. Accordingly, these rules shall also apply to mediation proceedings, with the time limit for the exercise of other warranty rights to which the Consumer is entitled starting from the date of the court's refusal to approve the settlement reached before the mediator or the ineffective termination of the mediation conducted.
  13. The time limit for the exercise of warranty rights for legal defects of the sold thing begins from the date on which the Consumer learned of the existence of the defect, and if the Consumer learned of the existence of the defect only as a result of an action by a third party - from the date on which the judgment or other decision of the authority issued in the dispute with the third party became final.
  14. In the case of concealment of the defect by the Seller, the lapse of the deadline does not exclude warranty rights.
  15. The complaint address is: myPUUKI.com is 9 Gerenał Maczek Street, 43-300 Bielsko-Biała.
  16. The consumer, as of 15.02.2016, can also use out-of-court ways of dealing with complaints and claims through the ODR platform in accordance with the Regulation of the European Parliament and of the Council (EU) No 524/2013 of 21 May 2013 on online consumer dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes).

    Wanting to take advantage of an additional possibility of amicable resolution of disputes concerning online purchases, the Consumer may submit his/her complaint, for example, through the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/

     The purpose of the ODR platform is to enable impartial, out-of-court, effective and fast resolution of online disputes between the Consumer and the trader that concern contractual obligations arising from online sales contracts or service contracts concluded between consumers residing in the Union and traders established in the Union.



VIII Warranty

  1. Goods sold through the myPUUKI.com Online Store are covered by the Seller's and Manufacturer's warranty. The Manufacturer as well as the Seller provide a one-year warranty for the purchased product. The Seller shall be liable for non-conformity of the goods with the contract on the basis of the warranty, as specified in Section VII Complaint - Warranty.



IX Replacement

  1. It is not possible to exchange the purchased product for another one. In this case, please return the goods and place a new order



X Withdrawal from the contract - product returns

  1. A consumer, pursuant to Article 27 of the Consumer Rights Act, who has entered into a remote agreement, may withdraw from it without giving any reason and without incurring costs, except for the costs specified in Articles 33, 34 and 35 of the Consumer Rights Act, by making a statement to that effect in writing within fourteen days from the date of delivery of the subject of the agreement. To meet this deadline it is sufficient to send the statement before its expiration. The statement can be sent electronically to: hello@myPUUKI.com or by mail to:

    myPUUKI.com (warehouse)
    9 Maczka Street
    43-300 Bielsko-Biała
    tel: +48 530 879 399

  2. The declaration may be made on the form which constitutes an Appendix to these Regulations and which was sent to the Consumer together with the product, also available at myPUUKI.com or in another form, in accordance with the Consumer Rights Act.
  3. Along with the statement referred to in Section 1, the Consumer is also requested to send information on the current account number to which the refund should be made.
  4. The Seller shall confirm to the Consumer immediately upon receipt of the statement of withdrawal from the contract its receipt. Such confirmation is sent to the e-mail address, provided with the Order or indicated as a contact on the submitted statement of withdrawal.
  5. In the event of withdrawal from the Contract, the Contract is considered not concluded.
  6. The consumer is obliged to return the product or products immediately, no later than 14 days from the day on which he/she withdrew from the Contract to the address

    myPUUKI.com (warehouse)
    9 Maczka Street
    43-300 Bielsko-Biała
    tel: +48 530 879 399

  7. The Consumer shall return the object or objects of the Agreement from which he/she has withdrawn at his/her own risk and expense.
  8. The Seller shall immediately, no later than within 14 days from the date of receipt of the statement of withdrawal from the Agreement by the Consumer, return to the Consumer all payments made by him, including the cost of delivery of the product, provided that:
  • (a) the Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for him;
  • b) if the Consumer has chosen a method of delivery of the product other than the cheapest ordinary method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for the additional costs incurred by the Consumer;
  • (c) The Consumer shall be liable for any diminution in the value of the product resulting from the use of the product beyond what is necessary to ascertain its nature, characteristics and functionality as referred to in item. 10 above;
  • d) if the Consumer withdraws from the purchase contract in part, i.e. returns part of the products purchased in a given transaction, the Seller shall only refund the cost of the product itself.
  • (e) if the Consumer has received a quantity discount (or free shipping) based on the value of the order, in the event of partial withdrawal from the contract, the Consumer may lose this discount (or free shipping) if the value of the products, from the purchase contract of which the Consumer does not withdraw, is less than the threshold specified in the terms and conditions of the discount (or free shipping). In this case, the Seller shall return the funds less the lost discount.
  1. The Seller may withhold reimbursement of the payment received from the Consumer until it receives the item back or the Consumer provides proof of its return, whichever event occurs first.
  2. The service produced to the Consumer's specifications or serving his individualized needs is not subject to withdrawal from the Agreement. Such products are made to the individual order of the Consumer and thus include, in particular: individual features made to the order of the Consumer. Products with special features, i.e. features specified by the Consumer in the order placed by him or made to the individual order of the Buyer i.e. strictly related to his person are not subject to return.
  3. The above indication does not exclude the Seller's liability specified in Section VII Complaints, in connection with non-compliance of goods with the contract.
  4. Store myPUUKI.com extends the statutory period for returning goods to 30 days.
  5. For the withdrawal/return form, please click on the link.



XI Provision of services by electronic means

  1. The Service Provider provides the following Electronic Services through the Online Store available at myPUUKI.com:
  • (a) establishing and maintaining an Account in the Online Store;
  • b) enabling the placement of an order through the appropriate Form;
  • c) Newsletter.
  1. Provision of Electronic Services by the Service Provider is free of charge.
  2. The Agreement for the provision of Electronic Services consisting of maintaining an Account in the Online Store and the provision of the Newsletter Service is concluded for an indefinite period of time.
  3. The agreement for the provision of Electronic Services consisting of enabling order placement through an appropriate Form is concluded for an indefinite period of time and is terminated at the time of placing an order or ceasing to place an order by the Customer.
  4. The recommended technical requirements for cooperation with the ICT system are: computer with access to the Internet, access to e-mail, web browser: Internet Explorer version 7.0 or later with JavaScript and cookies enabled, Mozilla Firefox version 4.0 or later with JavaScript and cookies enabled, or Google Chrome version 8 or later. Recommended monitor resolution of 1024x768 pixels.
  5. The Customer is obliged to use the Online Store in a manner consistent with the law and morality, taking into account respect for personal property and intellectual property rights of third parties. The Customer is prohibited to provide content of an unlawful nature. It is forbidden to use the Electronic Services in a manner that unlawfully interferes with the operation of the Online Store through the use of specific software or devices, and to send or post unsolicited commercial information on the Online Store.
  6. The Customer may submit complaints related to the provision of electronic services through the myPUUKI.com Online Store by sending an e-mail to the following e-mail address: hello@myPUUKI.com or in writing to the following address:Fibrosa sp. z o.o., 17A Sielska Street, 60-129 Poznań. The Service Provider will consider the complaint immediately, but no later than within 14 days counted from the day the complaint was filed.
  7. The Service Recipient may terminate with immediate effect the perpetual service for the provision of electronic Services of a continuous nature at any time and without indicating reasons by sending an appropriate statement via e-mail to: hello@myPUUKI.com or in writing to: Fibrosa sp. z o.o., 17A Sielska Street, 60-129 Poznań.
  8. The Service Provider may terminate the indefinite contract for the provision of Electronic Services in the event that the Service Recipient objectively or persistently violates the Terms and Conditions, and in particular if he/she provides content of an unlawful nature, after an ineffective one-time request to cease, with the setting of an appropriate deadline. In such a case, the Agreement shall expire 7 days after the submission of the notice of termination.
  9. By mutual agreement of the parties, the Service Provider and the Customer may terminate the Agreement for the provision of Electronic Services at any time.
  10. Termination of the Agreement for the provision of electronic services concluded for an indefinite period of time by the Service Provider or the Customer shall not affect the rights or benefits acquired by the Parties during the term of the Agreement.
  11. The Service Provider will respond to the Complaint at the email address provided by the Client or in any other manner agreed by the Parties.



XII Personal Data Protection

  1. In accordance with the Act of May 10, 2018 on the protection of personal data and the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27.04.2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (Dz.Urz. EU L 119, p. 1) the seller of the myPUUKI.com Online Store informs that the personal data of Customers who are natural persons registered in the Store and of Users is stored in a dataset, the Administrator of which is the company Fibrosa sp. z o.o., ul. Sielska 17A, 60-129 Poznań, NIP: 5472255218, Regon: 542807148, KRS: 0001196179.
  2. Personal data will be collected and processed solely for the purpose of processing orders placed by the Customer in the Store, handling complaints, accepting returns of goods/ withdrawal from the contract, and, with the consent of the Customer/User, also for the purpose of conducting promotional and advertising campaigns, in compliance with the data security requirements specified in the regulations on personal data protection and marketing activities.
  3. Each Customer/User has the right to inspect his/her personal data, to demand that his/her personal data be supplemented, updated, rectified, temporarily or permanently suspended or deleted, if they are incomplete, outdated, untrue or have been collected in violation of the Act, or are no longer necessary for the purpose for which they were collected. The aforementioned rights or demands should be reported to the address of the Shop myPUUKI.com
  4. The Administrator of the Shop myPUUKI.com may entrust the processing of personal data to other entities for the purpose and to the extent required for the proper implementation of the Service for which they were collected.
  5. For the purpose of order fulfillment, the Customers' personal data may be transferred to entities cooperating with the Seller in order fulfillment, in particular to companies providing warehousing, packaging and shipping services. The data are transferred only to the extent necessary for the proper implementation of the order.
  6. In order to ensure the security of your data and compliance with data protection regulations, the vendor in the myPUUKI.com store has registered with the Office for Personal Data Protection (formerly: the Inspector General for Personal Data Protection) a person performing the duties of Data Protection Inspector.
  7. Your consent may be withdrawn by you at any time. To do so, please contact us by email at hello@myPUUKI.com Please note that the withdrawal of consent takes effect from the moment of this event. As long as we do not know that you do not want to receive our messages, our actions are lawful.
  8. We will process your data for as long as you agree. If you withdraw your consent, we will delete your data immediately, no later than 5 business days from the date of notification. This is the maximum time we operationally need to remove your data from our resources.
  9. In order to send newsletters, we use a processor - our trusted partner Klaviyo Inc, 125 Summer Street Floor 6, Boston, Massachusetts 02111 United States
  10. We would also like to inform you that you also have the right to file a complaint with the supervisory authority, which is the Office for Personal Data Protection (formerly the Inspector General for Personal Data Protection).



XIII Opinions in the online store

  1. A customer of the Online Store has the opportunity to voluntarily and free of charge issue an opinion regarding purchases made in the Online Store. The subject of the opinion may also be an assessment, a photo or a review of the purchased product in the Online Store.
  2. The Seller, after purchases made at the Online Store, sends an email to the Customer with a request to issue an opinion and a link to an online form for issuing it - the online form allows you to answer the Seller's questions about your purchases, evaluate them, add your own description regarding the opinion and a photo of the purchased product. If no opinion is given after receiving the first invitation to give an opinion, the Seller will resend the invitation.
  3. An opinion can be issued only by a Customer who has made purchases at the Seller's Online Store.
  4. Opinions issued by the Customer are published by the Seller on the Online Store and the TrustMate.io business card.
  5. Issued opinions may not be used by the Client for unlawful actions, in particular, for actions constituting an act of unfair competition against the Seller, or actions violating personal rights, intellectual property rights or other rights of the Seller or third parties.
  6. An opinion may be issued only for the actual products purchased at the Seller's Online Store. It is forbidden to conclude fictitious/apparent sales contracts in order to issue an opinion. The author of the opinion can also not be the Seller himself or his employees regardless of the basis of employment.
  7. Issued opinion can be removed by its author at any time.



XIV Final provisions

  1. Changes to the content of these Regulations may take place after prior notification to Users of the scope of the anticipated changes no later than 14 days before the date of their entry into force.
  2. Orders placed during the validity of the previous version of the Regulations will be processed in accordance with its provisions. If the User does not agree with the introduction of changes to the Regulations, he may delete his Account.
  3. Any disputes arising between the Seller and the Customer, who is a Consumer within the meaning of Article 221 of the Civil Code, will be resolved by a common court of competent jurisdiction in accordance with the provisions of the Code of Civil Procedure.
  4. Any disputes arising between the Seller and the Customer, who is not a consumer within the meaning of Article 221 of the Civil Code, will be resolved by a common court of competent jurisdiction over the registered office of the Store.
  5. Users can contact the Seller in the following ways:
  • a) phone: +48 530 879 399
  • b) e-mail: hello@myPUUKI.com
  • c) by using the contact details indicated at:www.myPUUKI.com/kontakt
  • d) in writing to the address: Fibrosa sp. z o.o., 17A Sielska Street, 60-129 Poznań.
  1. Buyers may access these Regulations at any time via the link provided on the main page of the myPUUKI.com Internet Store.
  2. The Regulations may be recorded, obtained and reproduced by printing them out or saving them on a suitable data carrier.
  3. The name of the myPUUKI Online Store, the address at which it is available: www.myPUUKI.com and all materials contained therein are subject to copyright and legal protection. Use and distribution of them without the consent of the Store owner is prohibited.
  4. These Regulations are effective as of January 1, 2026.



Forms

  1. For the withdrawal/return form, please click on the link.
  2. For the complaint form, please click the link.